Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
1. Cancellations
If you need to cancel or reschedule your appointment, please contact us as soon as possible.
-
Standard bookings: Cancellations made at least 2 hours before the scheduled time will not incur a charge.
-
Emergency call-outs: Once a locksmith has been dispatched, a call-out fee may still apply even if the job is cancelled.
-
No-shows: If our locksmith arrives and you are unavailable or refuse the service, the call-out fee will still be charged.
2. Refunds
We want you to be completely satisfied with our service.
Refunds may be issued if:
-
Work was paid for in advance and we were unable to complete the job
-
An overpayment occurred due to a billing error
Refunds will be processed back to the original payment method within 3–5 business days once approved.
3. Non-Refundable Situations
Refunds will not be provided for:
-
Completed locksmith work that was performed as agreed
-
Damage caused after the service was completed
-
Cancellations made after the locksmith has already arrived on-site
4. Contact for Refunds or Issues
If you have a concern about your service or believe you are eligible for a refund, please contact us:
📧 deniz@locksyhub.com
📞 01784775641
We’ll review each case individually and aim to resolve any issues promptly and fairly.
5. Updates
Locksy reserves the right to amend this policy at any time. Any updates will be posted on this page with the latest revision date.
Last updated: October 2025